JFK Airport Terminal 1


Airlines that operate from JFK Airport Terminal 1 (gates 1-11)


Airlines Phone Number(s) IATA code
Aero Mexico (800) 237-6639 AM
Aeroflot (888) 340-6400 SU
Air China (800) 982-8802 CA
Air France (800) 237-2747 AF
Alitalia (800) 223-5730 AZ
Austrian Airlines (800) 843-0002 OS
Azerbaijan (718) 645-8578 J2
Brussels Airlines (516) 622-2248 SN
Cayman Airways (800) 422-9626 KX
China Eastern (866) 588-0825 MU
EVA Airways (800) 695-1188 BR
Fly Jamaica Airways (855) 435-9526 OJ
Interjet (866) 285-9525 4O
Japan Airlines (800) 525-3663 JL
Korean Air (800) 438-5000 KE
LOT (212) 852-0240 LO
Lufthansa (800) 645-3880 LH
Meridiana (866) 387-6359 IG
Norwegian Air (800) 357-4159 DY
Philippine Airlines (800) 435-9725 PR
Royal Air Maroc (800) 344-6726 AT
Saudi Arabian Airlines (800) 472-8342 ; (718) 551-3020 SV
TAME (718) 285-9402 EQ
Turkish (800) 874-8875 TK



Hello this is JOUNG PARK. Yesterday, i arrived in JFK from ICN (transferred at PVG, MU297)
but I didnt get all of my bag (MU392697).

The staff about bag told me i can get bag today's afternoon
but i haven't get any bag and news, either.

I already lost some of my plan and paid for an unplanned service. I feel very uncomfortable. Please send me a reply ASAP.

I left my Samsung phone at the charging station at gate 5 on Thursday May 17th.
Please if you find it let me know
I will really appreciate it....
Thank you!

It's been over 21 days and they have NO UPDATES on my lost suitcase! No one helps! they keep giving me the run around.. Just yesterday they said "the system automatically stops the search for my bag after 21 days" what kind of customer service is this!? I have called 718-360-8930 and (800) 344-6726 and they keep saying they have no information. Although, I will say they lie all day everyday.. some will say that my bag will be arriving via American Airlines and then the next day they said they have no trace information.. LIES! and more LIES!

Just flew last week from JFK to Istanbul with Royal Air Morrocco.
They lost both of my big suitcases. No cloths , no computer, no nothing. Wasted over 1000$ in hotel stay and travel.
Calling them every day , no information whatsoever!
We live in 21st century, and they can’t even tell which airport has my luggage! Very very disappointed with this airline!
I hope this never happens to anyone out there! Better fly with trusted airlines! My vacation runs out soon, so i don't know what to say. A vacation without your personal belongings is like being in prison. Worst experience ever!

I flew Royal Air Maroc from Lagos to New York, with a lay over at Casablanca. I arrived JFK on Monday, 21st August. I traveled with my wife and 2 kids with 4 bags. We were able to find 2 of them. I laid a compliant for the other 2, dropped phone contact, email and address. Up till now, I haven't heard from them. I have called the number given but no response. I was reassured at the airport that the bags would get to my destination, so I proceeded to Maryland that night.

Now, I am devastated

I agree royal air morroc is the worst airline, do not fly with them, I am having a similar experience right now !

On departure level of Terminal 1 outside Lufthansa entrance, dropped my I-Phone 4 (turquoise protective case). Tuesday May 25 around 8 pm when I got out of the car, so it will be in the road near the sidewalk perhaps.



Last Friday at 5:20pm I received a call from JFK lost and found number; (718) 751-1514 saying they had my bags and were going to send them to me free of charge. However, before confirming the woman on the phone told me she would need to call me back with my tracking number.
It has now been a week since I have heard back with no confirmation and no tracking number. And my bags have not showed up at my house.
I have also been calling multiple times a day for a week and I have yet to have someone answer my call.
I just really want my bags back. Please give me a call so we can work this out promptly.

My bags came in on a Norwegian Flight but the airplane itself was a Wamos aircraft. I have two bags one is a very big all black Dakine bag with wheels and a handle and the other is a navy blue Adidas bag with a piece of duct tape on it with the name Aubry Mason upon it.

Tracking info 1:
New York JFK
JFK DY7015 04/06/17
0 328 DY 319388

Tracking number 2:
0 328 DY 319387

March 22nd 2017 5pm Terminal 1 security check.
We lost our camera Canon 700D with a SD Card inside and all of our personal NYC Pictures. In a black bag.
Please contact us
We already asked the police for video sequences.

My daughter lost her beloved and most important stuffed dog in the bathroom in arrivals at Terminal 1 on December 31st, around 3:30/4:00pm. The dog is black and white, with a tag that reads "Aurora" and has a piece of a blue bandaid stuck to one paw. This stuffed animal is very very important to my little daughter who has been asking for it incessantly. We went back to look a few minutes later and the dog was already gone, so I'm hoping very much someone found it and can return! Please email
Thank you so much!

My flight was at 29 Nov from JFK to Jeddah Saudi Arabia
I made the check in at 5:15 pm the lady who worked ther over counter gave me only 6 baggage identification tag and didn't realize and see that until I arrived Jeddah !!!
I Gave and checked in 7 baggage . May black baggage at jfk terminal 1 Saudi airline counter has a girl clothes 6-7-10 years clothes.
Please contact me on

About a week ago , I left my gold necklace ( gold chain with the monkey ) at the security check.

It's very important thing to me , plz message me if you find.

On 21
Oct. Friday I lost my brown hand bag which has hanged cooler with a bottle in. Baby milk sorter with bottle. Baby whte jacket. Channel eye glasses. Tumi blue wallet with my Saudi identification and some Saudi mony and many different cards inside. It was after I passed the checking point going to gait 2 in terminal one for Saudia Airlines.

Currently at 3 hrs to wait for a flight to disembark... Smh!!!

I arrive Jfk on Saturday September 3rd al10;10 Pm.My flight no is TK 11. I forgot to take out my shopping bag out of the cabin on the airplane. On the shopping bag it said VAKKO. It contains four boxes and an envelope. And there are scarves in it. Also in the small plastic bag, there is mascara eyebrow liner, the brand is Givenchy.Please contact me at 1(516) 835 7453 . thanks..Ilkin Donuk


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