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I had most terrible experience at customs/immigrations area around 9pm Oct 9 2012. The custom/immigrations area was so crowded as usual since two or more international flights were arrived at the same time and the roomful passengers were already queing. Almost one hour later we, party of three including my kid daughter could stand in front of the booth where the officer was in there. In the procedure of custom thing with the former passenger, the officer took him to somewhere in the back office and has gone for a while, maybe 10 more minutes. I looked around and found the sevice person who helped to process the passenger in line and asked for my family including my kid to move another booth. He was so rude to say"You are not waiting that long. I was watching you." and with threatening voice he shouted "Back to your line and you three make ONE line" I said, "we are family" but he kept shouting in front of my kid "MAKE ONE LINE!" Did he think we were in the military training or deportee camp and he were the superior? How rude and humiliating!!! As long as this kind of service not being corrected, JFK still be the number 1 in the intl' passengers avoiding airport list. I had most terrible experience at customs/immigration area around 9pm Oct 9 2012. The customs/Immigration area was so crowded as usual since two or more international flights were arrived at the same time and the roomful passengers were already queing. Almost one hour later we, party of three including my kid daughter could stand in front of the booth where the officer was in there. In the procedure of custom things with the former passenger, the officer took him to somewhere in the back office and has gone for a while, maybe 10 more minutes. I looked around and found the sevice person who helped to process the passenger in line and asked for my family including my kid to move another booth. He was so rude to say"You are not waiting that long. I was watching you." and with threatening voice he shouted "Back to your line and you three make ONE line" I said, "we are family" but he kept shouting in front of my kid "MAKE ONE LINE!" Did he think we were in the military training or deportee camp and he were the superior? How rude and humiliating!!! As long as this kind of service not being corrected, JFK still be the number 1 in the intl' passengers avoiding airport list.

I've a flight with American from Zurich arriving in JFK at 1:05pm. I've a connecting flight to Miami with American from JFK at 3:05pm. Do we have enough time (with luggages, immmigration, etc)? Normally it should be fine but we will flight on July 7th (Saturday) and I guess the airport will be full that day. Thanks

I am returning from Amsterdam on Delta Airlines flight 9623 on Aug.,14, 2012 and have to catch a Jet Blue fligh to Syracuse, NY. with-in two hours. How long will it take to get from Delta to Jet Blue?

I am flying to Dublin on Monday night, should I fly on Saturday before the hurricane hits here ? many thanks

I have flight from london to JFK on AA airline arrive at 9:50 PM, my next flight to SAN in at 8:45 AM. So I have 11 houers to weat. Where can I spend this thim or there is hotel inside the ariport

Hi, We are flying from RDU to JFK and arriving at 6:05PM on Delta...then we fly at 7:05PM from JFK to Rome...this gives us only an hour to connect. Will we have time?

I am arriving from heathrow to jfk with BA
I am then flying with Jetblue to Fort Myers
I understand that I need to get on the Airtrain
Is the Airtrain on the same level as the last unit you have to go through which I believe is the customs department?. If not where do I need to go please to get on this airtrain
Thank you