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I am picking up my mother in JFK on Tuesday May 8. She is arriving from HK on CX888. From there, I will join her on AA 3826 to DCA at 1.05 pm same day.

As she is 86 years old and traveling alone, can I request for a special pass to meet her at the gate so that I can accompany her from the time she disembarks from the plane through to immigration and customs?

Also, does she check through her luggate inside the customs inspection area or does she exit with her luggage and then check in at the AA domestic departure counter?

Thanks.