JFK Airport Terminal 1
Airlines that operate from JFK Airport Terminal 1 (gates 1-11)
| Airlines | Phone Number(s) | IATA code |
|---|---|---|
| Aero Mexico | (800) 237-6639 | AM |
| Aeroflot | (888) 340-6400 | SU |
| Air China | (800) 982-8802 | CA |
| Air France | (800) 237-2747 | AF |
| Alitalia | (800) 223-5730 | AZ |
| Austrian Airlines | (800) 843-0002 | OS |
| Azerbaijan | (718) 645-8578 | J2 |
| Brussels Airlines | (516) 622-2248 | SN |
| Cayman Airways | (800) 422-9626 | KX |
| China Eastern | (866) 588-0825 | MU |
| EVA Airways | (800) 695-1188 | BR |
| Fly Jamaica Airways | (855) 435-9526 | OJ |
| Interjet | (866) 285-9525 | 4O |
| Japan Airlines | (800) 525-3663 | JL |
| Korean Air | (800) 438-5000 | KE |
| LOT | (212) 852-0240 | LO |
| Lufthansa | (800) 645-3880 | LH |
| Meridiana | (866) 387-6359 | IG |
| Norwegian Air | (800) 357-4159 | DY |
| Philippine Airlines | (800) 435-9725 | PR |
| Royal Air Maroc | (800) 344-6726 | AT |
| Saudi Arabian Airlines | (800) 472-8342 ; (718) 551-3020 | SV |
| TAME | (718) 285-9402 | EQ |
| Turkish | (800) 874-8875 | TK |
Comments
need info!!!!
hi there!who can help me?
im flying by TAM, from EZE to JFK arriving 9.05am, and planning to reserve a Continnental flight to MCO, departure time 11.25am at tthe same day. anybody know if i ll be on time to dont loose the continnental flight?? how much time i hve to do coustoms and wich is the distance between international and domestical terminals??
thnks & GOOD YEAR!!
Ezequiel,your time frame is
Ezequiel,your time frame is OK as long as your first flight is on time. Customs and immigration might take you up to 1 hour depending on how many people arrive at JFK Airport.
delayed baggage
We arrived at JFK terminal 4 on AF 010 on 28th Dec 2010, having sat on the plane for 5 hours. there was baggage available and they told us to return for it to terminal 1 at 2 pm. When I phoned later, the message said people shouldn't go to collect it, it would be delivered. I rang every day for the week we were there but was never able to get through - they had too many calls! and the local news said there were 10,000 unclaimed bags at JFK.
We came home on 3rd Jan and collected the bags at the airport, They hadn't been logged and we were invited to wander around the baggage claim area looking for our bags, which we did and brought them home with us.
If you still don't have your bags go to the airport - they have thousands sitting around unclaimed!
anyone know how to claim compensation?
You will have to contact
You will have to contact your airlines regarding your bags.
Timeline of events for
Timeline of events for myself:
Mon 27 Dec
• 1635 Flight AF0010 from Paris Charles De Gaulle to JFK New York delayed due to JFK being closed because of adverse weather.
• 2050 departure from Paris.
• 2200 arrival in JFK.
• 2200 until 0330 stationary on the tarmac.
Tue 28 Dec
• 0500 through security and notified that our luggage would not be taken off the plane
• 0530 given the choice of (i) waiting to get our luggage at 1400 that day, or (ii) receiving our luggage at our final destination, for me a hotel in New York.
Wed 29 Dec-Sun 2 Jan
Every day in New York I would phone the lost baggage number at JFK, but only got a recorded message that sought to assure passengers that ‘everything was being done to ensure that they received their luggage as quickly as possible’.
Mon 3 Jan
I deliberately went to JFK very early on Monday 3 January when I was departing, in the hope that I would receive my luggage then. I was told by an Air France employee that my luggage had been picked up by "Perfect Courier" firm on 29 Dec. I have since found out that the said firm were given the WRONG hotel address and that I should have received my baggage many days previous to that. I further understand that my baggage was then forwarded to my Hotel once I had checked out
Tue 4 Jan
An Air France representative phoned me at home to assure me that they were searching for my bag as a matter of urgency and that it would be delivered to my home address ASAP.
Wed 5 Jan
I phoned Air France and was told that my luggage had been forwarded from New York to Paris and then will be forwarded to my home.
Thu 6 Jan
I received it on Thursday at 1300.
It only took Air France 12 days to return my luggage to me. In that period I was offered numerous reassurances that I would receive my luggage; e.g. at 1400 on Tue 28 Dec, ‘within two days’ of landing, etc etc.
I have a number of issues with Air France that I want to make clear.
1) I have spoken to Colin Smith, Regional Director for Europe, Middle East, Africa and South Asia. The Port Authority of New York and New Jersey. He said in an email that: “Air France normally operates to and from Terminal 1. I can only assume that your very late disembarkation from the aircraft was the reason for accessing Terminal 4, which has 24-hour customs and immigration facilities. This could explain why the airline seemed ill-prepared, but it does not explain why it has taken so long for you to receive your luggage”. I have still not yet received an explanation why we were kept on the tarmac for 5 ½ hours. I would value an explanation on this. More so I cannot understand why Air France would be ill-prepared for the arrival of the flight. If the okay was given for it to fly out on Mon night from Paris, there must have been some preparation for it to land? Again please answer this question.
2) I understand that the severe and adverse weather circumstances could not be controlled for. But we were permitted entry into the USA and no-one was ready for us. The responsibility here lies with Air France. The duty of an airline is to get the passenger and their luggage through security and customs at the same time. Air France failed on one of those accounts.
3) For passengers to not receive their luggage at all while being on vacation was all the more unacceptable. I met people who had medications locked away in their suitcases and were unable to access them. Withholding people’s luggage for any amount of time is not just a nuisance but can have potentially life threatening consequences.
4) On Tuesday 28 December there was a lack of communication amongst the Air France staff at JFK, and they appeared to have a policy of merely offering value-less guarantees to try to placate the angry passengers.
5) The weather could not be controlled for. But what would happen after it to ensure the smooth running of the airport could. Air France had no contingency plans in place for dealing with the ensuing problems that resulted from the adverse weather and its knock on effects.
I have been truly sickened by the treatment I have received from Air France as a whole on my vacation. I do not hold any individual employees responsible for anything – the blame must lie with management who failed to have any adequate plans place for coping with the consequences of the snow in JFK. Snow storms were forecast in the North East before they occurred, and so plans could have and should have been in place to cope with it after it ended. But no. There was something resembling chaos when we arrived at Kennedy.
Due to Air France inability to react positively to the adverse weather, I and hundreds of other people did not receive our luggage during our vacation in New York. I had to go out and buy new clothes for my vacation as well as toiletries.
We had the exact same
We had the exact same experience with Turkish Airlines. Meant to ask you, What have you done with compensation?
I was in the flight AZ6608.
I was in the flight AZ6608. It has been like a week and still havent heard yet from Alitalia about my baggages. I have tried every possible number to talk to someone but always the voicemail answers. Has anyone on that flight got their baggages yet??? Please help!!!
Alatalia 6608 lost luggage
I arrived on Alitalia flight AZ 6608 Dec 28 at midnight and it was chaos. Alitalia had NO BUSINESS leaving Rome for JFK when they KNEW that JFK was closed and unprepared for new arrivals. Upon arrival, Alitalia crew at JFK said that they pleaded with crew in Rome to cancel the flight prior to departure -- but Rome staff refused because they did not want the "stranded passenger problem" in Fiumicono -- better for Alitalia Rome administration to export these problems to New York. SHAME ON ALITALIA. Now, after a 46 hour "direct" flight, my luggage is lost and there is NO ONE at Alitalia to take calls or respond to emails -- zero communication. In fact, the Alitalia Customer Service center today is "closed until Monday for the New Year's holiday." Glad you are home enjoying yourselves while your customers are stranded and without important luggage and have no way to speak to you. Thanks for that, and happy new year to you, too.
Hi, I was in the same
Hi,
I was in the same flight. Did your baggages has come yet, cuz mines havent arrived yet and it has been like a week. Did you find any number to call someone cuz every number I have tried it has a voice mail. Please repley to my message and help me if you got your luggages back.
Thank you!!!
Luggage of flight AF 010 landed in morning 28th December 2010
I am now waiting since 4 days for my luggage and I am leaving for Germany on the 2nd. I really need my luggage and would like to know if it will be send to Germany after the 2nd? I filled in the paper that AF handed to us saying that I stay in the US until the 2nd and also with the address from here and in Germany. What shall I do? Not only clothes but IMPORTANT documents are in there, I really need my luggage! Please answer
I took the flight CI 011
I took the flight CI 011 from JFK to TPE. I'm back in Taipei after 25 hours; however, the luggages are not back to TPE. The luggages from two flights before me have also not left JFK as well. What's the status on luggage in Terminal 1 right now? Are there people moving the luggages?
My luggage is lost too
Mine is still lost aswell i was on lufthansa flight 28th of december . When will we know if its found? Since it was just standing there without security how do i know its not stolen?
i lost my luggage form LH flight 28 december
i didnt get any information too.i was traveling 28 december at JFK via LH 404 flight.still no lugagge and no correct info:(who can help!!!!!i need my very imprtant dicuments , medicines and gifts!!!!
day 2, still no luggage
I was on flight AF017 on the 28, my flight got cancelled then rescheduled 4 hours later. when i got to paris...no luggage and still no word on where it is! i checked the airfrance page and its got no information at all.
you are not alone.
i bet they re still all in that big pile in center of Terminal 1 JFK.
most of the bags not only
most of the bags not only for air france but other airlines were not loaded because of all the mess that happened bags were the least of their concern :(
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